“Our Terms and Conditions Have Changed”
A fictional story, characters, events, details and all.
“Add a pad of butter, a handful of kale, a touch of olive oil and a drip of water to the pan.” Merrill reads aloud from the screen on the smart stove. “This is gonna be great! Now, how do I start this thing?” Merrill navigates the tree of actions and performs modern day sacred incantations tapping the screen. “Press and hold, tap 'Send to Back'” as recipe is hidden from sight. “Then I think it's Features > Operations > Stove. Then... hm, oh, Start and Stop!” Merrill slaps the green Start button finally on the screen. Confetti pops on the screen while a dancing fire emoji declares that “Hey, you started your stove for the first time! Nice job!”
The burner whirs on at full power. The screen immediately shows a message, distracting Merrill. “Our Terms and Conditions Have Changed. Please take a moment to review them.” they begin reading. “'We have reduced our partners 32 to 27. Please read each of their agreements.' OK, I guess...”
The legal jargon melts together into a ball of absurdity after a minute or two. As Merrill mindlessly confirms partner #14's terms, something unpleasant tickles their nose. Glancing up, the pan has caught fire! What was once oily buttery watery kale has now turned to fire.
Merrill notices a fire icon on the stove, labeled “In Case Of Fire.” They press it. The screen blinks on, plainly informing that “This feature is only supported with the StoveBuddy app and a StoveBuddy+ Premium account. If this is an emergency, please call your local Fire Elimination Specialists.” Merrill jumps back from the stove as flames continues to rise out from the pan.
“Shit, what, fuck, OK um-” they pull out their phone, unlock it, and open ChatZen. “What-is-the-number-for-my-fire-department-question-mark” Merrill prompts aloud in staccato phrasing to the chat. A loading icon appears and swirls around, while crackles of oil jump from the pan onto the wall. The response reads “In the case of a fire, it is best to contact your local Fire Elimination Specialists. The location you have shared with us indicates the best number to use is 1-888-FRE-DEAD.” They tap the number and the phone rings.
A moment later, the ringing stops and a flat recording begin playing. “Thank you for calling FireDead, your premier Fire Elimination Specialists. Please listen closely, as our menu options have recently changed. If this is an emergency, press zero. Otherwise, if –” Merrill interrupts, slapping the zero on the phone. After a slight pause, the recording continues. “Your call is very important to us, and will be answered in the order it was received. Want priority support for your next fire-emergency related event? Subscribe to FireDead+ for exclusive access to our Elite Emergency Response Team and more!” The wait music begins. Merrill silently watches oily flames begin to climb the back wall.
Finally, a human answers. “Thank you for calling FireDead, your premier Fire Elimination Specialists. How can I he-” Merrill interrupts, frantically asserting “It's an emergency! My stove is on fire and it's starting to burn the walls! I need the fire department!” The operator pauses briefly, while smoke begins to creep around the kitchen ceiling. “OK,” states the operator, “let me pull up your info first. We have you email address as mtownsend at –” “My house is on fire!!” Merrill screams. “Yes uh um mtownsend at freemail dot com – confirmed please help!!”
“Thank you for confirming.” flatly says the operator. Apathetically, they continue “In the meantime, please vacate the premises. Your safety is very important to us.” Merrill lunges out the front door, as the fire continues its ascent of the wall and smoke fills the room. As they dash across the front porch, a click similar to a camera shutter goes off. A notification chimes from the phone. “Hi Merrill – Your privacy matters to us. BuzzBell ™®© has recognized your face and has not shared it with our partners.”
“Are you still there, sir?” the operator requests. “Yes, I'm out of the house now. Is the fire department on its way?” Merrill responds. “Fire Elimination Specialists and equipment will be dispatched shortly. One moment” again states the operator.
Seconds that feels like hours pass by. Merrill again says “My house is still on fire!? What do I –” they are interrupted. “We have confirmed your location now and are sending Fire Elimination Specialists and equipment now. We noticed your street is marked as an Enhanced Protection ™ road. Since you are not a FireDead+ premium subscriber, this will incur an additional fee of $9.74. Enter your SSN to confirm this is OK.” “Fuck, what? I don't – fine!” Merrill frantically smacks the numbers on the phone's screen. “Thank you” deadpans the operator. “Your privacy is very important to us and your SSN will only be shared with exclusive partners and for required business.”
Moments later, a Fire Elimination Vehicle appears. The Fire Elimination Specialists hop out. “Sign here.” A Specialist taps the tablet screen, asking Merrill to confirm an arbitration agreement “It just says you can't sue us if we mess up. No big deal.” The rest of the Specialists drag hoses from the truck and connect it to the smart fire hydrant on the street. The hydrant is opened. A noise rises up from the hydrant and suddenly pauses. The hydrant changes color from a solid red to a blinking yellow. Confused, one of the Specialist cocks their head at the hydrant. “... Ah shoot!” they mutter. “I'm out of WaterWorks Coins and the hydrant won't start. You got any left?” Another Specialist taps the hydrant with their phone. A loading indicator appears at on the back of the hydrant. Five or so seconds later, the hydrant returns to red with a green check mark on it. The water begins to flow.
The fire is finally extinguished . The Specialists assure Merrill it's safe to re-enter the house. Still uneasy, Merrill thanks them for their time. They re-enter the house, and begin wandering through the kitchen assessing damaging. Unsurprisingly, the pan is ruined and parts of the walls are damaged. They glances down at the burnt stove stop. Remarkably though, the screen lights back up, bright as ever. “Merrill, we want to hear from you! Would you like to take a brief survey about your experience?”